![]() This is what a player had to say about trusting an online casino’s customer support: Below are some of the issues players who took the survey discussed when talking about live customer service. In short, online casino players want customer support that’s helpful. Customers have to feel those people are friendly, mean them well, are fluent in the language, and knowledgeable about the issue. Interacting with real people isn’t enough. ![]() Gamblers feel they’re dealing with real human beings. Live customer service is the casino equivalent of the personal touch. If they can speak to a person on the phone or interact with them in a real-time live chat feature, they feel more comfortable dealing with the online casino. Roughly 10% of the respondents said live customer service instills trust in them. Even the online casino brands active in the regulated states of New Jersey, Nevada, Delaware, and Pennsylvania usually are not based in the United States. The player who only participates at casinos headquartered in the United States will likely choose unwisely. Some respondents make decisions based on faulty assumptions. Common Misconceptions About Online Casino Safety
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